Delisio Stays – Terms of Service

Effective Date: February 2025

Welcome to Delisio Stays! These Terms of Use (“Terms”) govern the relationship between you (“Guest”) and Delisio Stays (“Company”, “we”, “our”, “us”) for booking and staying at properties managed by us. By making a booking with Delisio Stays, you agree to these Terms. If you do not agree, please do not proceed with the booking.

1. General Information

• Legal Name: Delisio Stays
• Location: Rome, Italy
• Scope of Service: Currently, Delisio Stays manages properties located in Italy. These Terms apply to all bookings made for properties within Italy. As we expand our services globally, these Terms may be updated to reflect new jurisdictions.

2. Booking and Payment

• Booking Process: Bookings are made through our website www.delisiostays.com. All bookings are subject to availability and confirmation by us.
• Payment Terms: Full payment is required at the time of booking. We accept payments by credit card only.
• Refund Policy: Cancellations made at least 14 days prior to arrival will receive a 90% refund. A 10% administrative fee will be retained. Cancellations made less than 14 days before arrival are non-refundable.

3. Guest Responsibilities

• Age Restrictions: Guests must be at least 18 years old to make a booking.
• Identification Requirements: All guests must provide valid government-issued identification upon booking or check-in. The identification must not expire within 6 months of check-in.
• Guest Behavior: We expect guests to respect the property and the neighbors. The following are not permitted:
  • Parties or events
  • Smoking inside the property (Smoking is allowed only on terraces, where applicable)
  • Noise disturbance, especially between 10:00 PM and 8:00 AM (quiet hours)
• Pets: Pets are welcome, but an additional fee will apply for pet-friendly stays. Owners are responsible for cleaning up after their pets and ensuring that pets do not disturb neighbors or damage the property.
• Security Deposit: A pre-authorization will be held on your credit card for a security deposit. This deposit will be released 3 days after check-out, provided there are no damages or losses incurred during your stay.

4. Property Rules and Conditions

At Delisio Stays, we want to ensure that every guest has a pleasant stay while respecting the property and our neighbors. Please adhere to the following rules and guidelines:

• Quiet Hours: To maintain a peaceful environment for everyone, please respect quiet hours from 10:00 PM to 8:00 AM. During this time, please keep noise levels to a minimum, especially in common areas and on balconies/terraces.
• Parties or Events: Parties or events are strictly prohibited on the premises, under any circumstances. We kindly ask that you respect this rule to ensure the comfort of all our guests and neighbors.
• Visitor Policy: Visitors are not allowed at the property. This policy is in place due to local regulations. Only registered guests are allowed to stay on the premises.
• Smoking: Smoking is only permitted on the outside terrace. Please make use of the ashtrays provided to dispose of cigarette butts. Smoking indoors or in any non-designated area is prohibited.
• Respect for Neighbors: We ask that all guests be considerate of our neighbors. Avoid disturbances, particularly on terraces, balconies, and in common areas. Please be mindful of noise levels to ensure a peaceful atmosphere.
• Garbage Disposal: Proper garbage disposal is important to us. Please dispose of your waste in the bins located near the building.
• Sustainability: Help us promote sustainability during your stay. Please turn off lights, air conditioning, and appliances when not in use to conserve energy.
• Pets Policy: Pets are allowed on the premises, maximum 1 small/medium dog or cat and a fee will be required. 
• Terrace & Balcony: For your safety, keep all terrace and balcony doors closed and locked when you are not at home. Please do not lean on or sit on the balcony or terrace borders as it can be dangerous.
• Kitchen Use: Feel free to use the kitchen during your stay. However, please ensure the space is kept clean and tidy after use.
• No Illegal Activities: Illegal activities are strictly prohibited. Any illegal behavior will result in immediate eviction and legal action.
• Damage/Breakages: In the event of any accidental damage or breakage, please inform us as soon as possible so we can address the issue promptly. We appreciate your cooperation in keeping the property in good condition.
• Check-out Time: Check-out time is at 11 AM. Before leaving, please ensure that the front door is properly closed and locked.
• Feedback: We value feedback from our guests. If you encounter any issues during your stay, please inform us promptly so we can address them and ensure you have a comfortable experience.

• Check-in/Check-out Times:
• Check-in: From 3:00 PM
• Check-out: By 11:00 AM
• Early check-in and late check-out are possible upon availability and prior arrangement.

• Damages or Losses: If any damages or losses occur during your stay, the pre-authorization security deposit will be used to cover the costs. If damages exceed the amount of the deposit, the guest will be charged the remaining amount.

• Cleaning Fees: A cleaning fee may be included in the booking. Additional cleaning charges may apply if the property is left excessively dirty or if guests have pets.

5. Liability and Insurance

• Liability Disclaimer: Delisio Stays is not liable for any injuries, losses, or damages to the property caused by the negligence of the guest. Guests are responsible for their own safety and belongings.
• Insurance: While we do not require guests to have insurance, we strongly recommend obtaining travel insurance to cover unforeseen circumstances.
• Property Access: Our staff will not access the property unless necessary for maintenance or in case of emergency. Access will only be granted with prior permission from the guest, except in cases of imminent danger or life-threatening emergencies.

6. Data Collection and Privacy

• Privacy Policy: We collect personal data (such as names, contact details, and payment information) as described in our Privacy Policy [here]. We take appropriate measures to protect your personal information.
• Cookies and Tracking: Our website uses cookies and tracking technologies as outlined in our Cookie Policy [here].

7. Amendments and Termination

• Modification of Terms: These Terms may be modified at any time. You will be notified of any changes if you have an existing booking.
• Termination of Booking: Delisio Stays reserves the right to terminate a booking in certain circumstances, including but not limited to:
  • Emergency events requiring the property for personal use or construction/repair work.
  • If the booking is canceled by us, you will receive a 100% refund.

8. Dispute Resolution and Legal Jurisdiction

• Dispute Resolution: In the event of any disputes arising from your booking, both parties agree to resolve disputes through legal mediation.
• Governing Law: These Terms will be governed by the laws of Rome, Lazio, Italy. Any legal disputes will be resolved in the appropriate courts in Rome, Italy.

9. Special Conditions

• Group Bookings or Events: We can accommodate group bookings. Terms for group bookings are the same as for individual bookings.
• Long-Term Stays: Guests staying for more than 28 days are required to sign a rental agreement in compliance with Italian legislation.

For any questions on the Terms of Booking, contact [email protected]